Return & Refund Policy for Original Artwork

Effective Date: February 1, 2026

1. All Sales Are Final

Because each piece I create is one‑of‑a‑kind, original, and personally signed, I am unable to accept returns or exchanges for any reason other than shipping‑related damage or loss.
Once a piece is purchased, the sale is final.

2. Shipping Protection & Insurance

All shipments are fully insured to protect your investment.
If your artwork arrives damaged in transit, please contact me within 48 hours of delivery with:

Clear photos of the packaging
Photos of the artwork damage
Your order number

This allows me to submit an insurance claim and resolve the issue as quickly as possible.

3. Damaged or Lost Shipments

If a shipment is lost or arrives damaged, I will work with the carrier to file a claim. Depending on the carrier’s resolution, you may receive:

A repair (if feasible)
A refund through the insurance claim
Or another mutually agreeable solution

Please save all packaging materials until the claim is complete.

4. No Returns for Buyer’s Remorse

Because original artwork cannot be resold or replaced, returns are not accepted for:

Change of mind
Color or size expectations
Personal preference
Misordered pieces

Please review all product photos, descriptions, and dimensions carefully before purchasing.

5. Cancellations

Orders may be canceled only before the item has shipped. Once tracking is issued, cancellation is no longer possible.

6. Contact

For any questions or to report a shipping issue, please reach out to:

admin@ravensden.art
https://etch.ravensden.art/contact-us